Return & refund
If something is wrong with your order, we will fix it. Tell us within 3 days of delivery.
1. Check at the door — the easiest way
Open the parcel in front of the rider. If the product is wrong, damaged, or not what you ordered, return it to the rider right away and pay nothing.
2. Problems found after delivery
| Problem | What we do | Who pays delivery |
|---|---|---|
| Defective, damaged or wrong item | Exchange, or full refund if no replacement | We do |
| Wrong size (clothing, shoes) | Exchange for another size, if in stock | You pay the delivery charge (both ways) |
| Changed your mind | Exchange or refund, if the item is unused with tags | You pay the delivery charge (both ways) |
3. What can’t be returned (unless defective or wrong)
- Cosmetics, skin care, hair care, fragrance and baby-care items once opened or the seal is broken
- Fabric cut to your length (than kapor)
- Innerwear and items marked “no return” on the product page
- Items that have been used, washed, altered, or have tags removed
4. How to return
- Call 01XXX-XXXXXX or WhatsApp 01XXX-XXXXXX within 3 days of delivery with your order number and a photo of the problem.
- We tell you how to send it back — by courier, or bring it to our shop.
- Pack the item with its tags, box and any free gift.
- We check it within 2 working days of receiving it and confirm the exchange or refund.
5. Refunds
- Refunds are sent within 7 days of approval, by bKash, Nagad, Rocket or bank transfer to a number / account in your name — or in cash at our shop.
- We refund the product price. The original delivery charge is refunded too when the mistake was ours.
- We never charge a fee to send your refund.
Not happy with how we handled it? Call us — we reply to every complaint within 72 hours. You also have the right to complain to the Directorate of National Consumer Rights Protection (DNCRP).
Last updated: 27 October 2026