FAQ
Quick answers to the questions we hear most.
Do I need to pay before delivery?
No. Every order is Cash on Delivery — you pay the rider when the parcel reaches you.
Can I check the product before paying?
Yes. Open the parcel in front of the rider. If it is wrong or damaged, return it to the rider and pay nothing.
How much is the delivery charge?
Inside Chandpur district ৳70, outside ৳130. Orders of ৳2,000 or more are delivered free.
How long does delivery take?
Usually 2–5 days from the day we confirm your order. Holidays and bad weather can add a day or two.
Why do you call after I order?
To confirm the product, size and address before we pack it. It prevents wrong deliveries and wasted trips for you and us.
The size doesn’t fit. Can I exchange it?
Yes, within 3 days of delivery if the item is unused with tags, and the new size is in stock. You pay the delivery charge for size exchanges. See Return & refund.
Are the products genuine?
We sell what we sell in our own shop. The photos and descriptions show the actual product; colours can look slightly different on different screens.
Can I cancel my order?
Yes, free of charge until the parcel is handed to the courier. Call or WhatsApp us with your order number.
How do I track my order?
Use Track order with your order number and mobile number.
Do I need an account to order?
No. You can order as a guest. An account just lets you see your past orders.
Can I buy from your physical shop?
Yes — see Visit our shop for the address and opening hours.