{"id":162,"date":"2026-10-27T18:24:43","date_gmt":"2026-10-27T12:24:43","guid":{"rendered":"https:\/\/tcsfamilymart.com\/terms\/"},"modified":"2026-10-27T18:24:43","modified_gmt":"2026-10-27T12:24:43","slug":"terms","status":"publish","type":"page","link":"https:\/\/tcsfamilymart.com\/bn\/terms\/","title":{"rendered":"Terms &#038; conditions"},"content":{"rendered":"<p class=\"tcs-lead\">These terms apply when you use tcsfamilymart.com or order from us. By placing an order you agree to them. Please also read our <a href=\"\/delivery\/\">Delivery<\/a>, <a href=\"\/return-refund\/\">Return &amp; refund<\/a> and <a href=\"\/privacy-policy\/\">Privacy<\/a> pages.<\/p>\n<h2>1. Who we are<\/h2>\n<p>[BUSINESS NAME] (\u201cTCS Family Mart\u201d, \u201cwe\u201d) \u00b7 Shop address, Upazila, District \u00b7 Trade licence ____ \u00b7 DBID ____ \u00b7 <a href=\"tel:+8801\">01XXX-XXXXXX<\/a><\/p>\n<h2>2. Orders<\/h2>\n<ul>\n<li>Your order is a request to buy. It is accepted when we confirm it with you by phone.<\/li>\n<li>We may decline or cancel an order \u2014 for example if the item is out of stock, the address can&#8217;t be reached, or we can&#8217;t reach you after two tries within 24 hours. You pay nothing for a cancelled order.<\/li>\n<li>You can cancel free of charge until the parcel is handed to the courier.<\/li>\n<\/ul>\n<h2>3. Prices and products<\/h2>\n<ul>\n<li>Prices are in Bangladeshi Taka (\u09f3) and include all charges except delivery, which is shown at checkout.<\/li>\n<li>Discounts are shown against the real regular price.<\/li>\n<li>If a price on the website is clearly wrong, we will tell you when we call to confirm, and you can cancel or continue at the correct price.<\/li>\n<li>We show real photos. Colours can look slightly different on different screens, and handmade or natural fabrics can vary a little.<\/li>\n<\/ul>\n<h2>4. Payment<\/h2>\n<p>All orders are Cash on Delivery. Pay the rider the total shown on your order. Do not pay anyone who asks for money in advance in our name \u2014 we will never ask for your bKash PIN or OTP.<\/p>\n<h2>5. Delivery, returns and refunds<\/h2>\n<p>As described on the <a href=\"\/delivery\/\">Delivery<\/a> and <a href=\"\/return-refund\/\">Return &amp; refund<\/a> pages, which are part of these terms.<\/p>\n<h2>6. Reviews<\/h2>\n<p>Only customers who bought a product can review it. We publish good and bad reviews. We remove only reviews that are abusive, contain personal information, or are not about the product.<\/p>\n<h2>7. Accounts<\/h2>\n<p>Keep your password private. Tell us straight away if you think someone else is using your account.<\/p>\n<h2>8. Website content<\/h2>\n<p>Text, photos, logos and design on this website belong to TCS Family Mart or are used with permission. Please don&#8217;t copy them for commercial use.<\/p>\n<h2>9. Responsibility<\/h2>\n<p>We are responsible for delivering the products you ordered as described. Apart from rights you have under Bangladesh law, our responsibility for any order is limited to the amount you paid for it.<\/p>\n<h2>10. Complaints and law<\/h2>\n<p>Call or WhatsApp us first \u2014 we reply within 72 hours. You may also complain to the Directorate of National Consumer Rights Protection. These terms are governed by the laws of Bangladesh.<\/p>\n<p class=\"tcs-updated\">Last updated: 27 October 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>These terms apply when you use tcsfamilymart.com or order from us. By placing an order you agree to them. Please also read our Delivery, Return &amp; refund and Privacy pages. 1. Who we are (\u201cTCS Family Mart\u201d, \u201cwe\u201d) \u00b7 \u00b7 Trade licence \u00b7 DBID \u00b7 2. Orders Your order is a request to buy. It [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_tcs_bn_title":"\u09b6\u09b0\u09cd\u09a4\u09be\u09ac\u09b2\u09bf","_tcs_bn_content":"<p class=\"tcs-lead\">tcsfamilymart.com \u09ac\u09cd\u09af\u09ac\u09b9\u09be\u09b0 \u09ac\u09be \u0986\u09ae\u09be\u09a6\u09c7\u09b0 \u0995\u09be\u099b\u09c7 \u0985\u09b0\u09cd\u09a1\u09be\u09b0 \u0995\u09b0\u09b2\u09c7 \u098f\u0987 \u09b6\u09b0\u09cd\u09a4\u0997\u09c1\u09b2\u09cb \u09aa\u09cd\u09b0\u09af\u09cb\u099c\u09cd\u09af\u0964 \u0985\u09b0\u09cd\u09a1\u09be\u09b0 \u0995\u09b0\u09b2\u09c7 \u0986\u09aa\u09a8\u09bf \u098f\u0997\u09c1\u09b2\u09cb\u09a4\u09c7 \u09b8\u09ae\u09cd\u09ae\u09a4 \u09b9\u099a\u09cd\u099b\u09c7\u09a8\u0964 \u0986\u09ae\u09be\u09a6\u09c7\u09b0 <a href=\"\/bn\/delivery\/\">\u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf<\/a>, <a href=\"\/bn\/return-refund\/\">\u09b0\u09bf\u099f\u09be\u09b0\u09cd\u09a8 \u0993 \u09b0\u09bf\u09ab\u09be\u09a8\u09cd\u09a1<\/a> \u0993 <a href=\"\/bn\/privacy-policy\/\">\u09aa\u09cd\u09b0\u09be\u0987\u09ad\u09c7\u09b8\u09bf<\/a> \u09aa\u09be\u09a4\u09be\u0997\u09c1\u09b2\u09cb\u0993 \u09aa\u09a1\u09bc\u09c1\u09a8\u0964<\/p><h2>\u09e7. \u0986\u09ae\u09b0\u09be \u0995\u09be\u09b0\u09be<\/h2><p>[tcs_fact k=\"bizname\"] (\u201c\u099f\u09bf\u09b8\u09bf\u098f\u09b8 \u09ab\u09cd\u09af\u09be\u09ae\u09bf\u09b2\u09bf \u09ae\u09be\u09b0\u09cd\u099f\u201d, \u201c\u0986\u09ae\u09b0\u09be\u201d) \u00b7 [tcs_fact k=\"address\"] \u00b7 \u099f\u09cd\u09b0\u09c7\u09a1 \u09b2\u09be\u0987\u09b8\u09c7\u09a8\u09cd\u09b8 [tcs_fact k=\"licence\"] \u00b7 \u09a1\u09bf\u09ac\u09bf\u0986\u0987\u09a1\u09bf [tcs_fact k=\"dbid\"] \u00b7 [tcs_fact k=\"hotline\"]<\/p><h2>\u09e8. \u0985\u09b0\u09cd\u09a1\u09be\u09b0<\/h2><ul><li>\u0986\u09aa\u09a8\u09be\u09b0 \u0985\u09b0\u09cd\u09a1\u09be\u09b0 \u09b9\u09b2\u09cb \u0995\u09c7\u09a8\u09be\u09b0 \u0985\u09a8\u09c1\u09b0\u09cb\u09a7\u0964 \u09ab\u09cb\u09a8\u09c7 \u0986\u09aa\u09a8\u09be\u09b0 \u09b8\u09be\u09a5\u09c7 \u0995\u09a8\u09ab\u09be\u09b0\u09cd\u09ae \u0995\u09b0\u09be\u09b0 \u09aa\u09b0 \u098f\u099f\u09bf \u0997\u09c3\u09b9\u09c0\u09a4 \u09b9\u09af\u09bc\u0964<\/li><li>\u0986\u09ae\u09b0\u09be \u0985\u09b0\u09cd\u09a1\u09be\u09b0 \u09ac\u09be\u09a4\u09bf\u09b2 \u0995\u09b0\u09a4\u09c7 \u09aa\u09be\u09b0\u09bf \u2014 \u09af\u09c7\u09ae\u09a8 \u09aa\u09a3\u09cd\u09af \u09b8\u09cd\u099f\u0995\u09c7 \u09a8\u09be \u09a5\u09be\u0995\u09b2\u09c7, \u09a0\u09bf\u0995\u09be\u09a8\u09be\u09af\u09bc \u09aa\u09cc\u0981\u099b\u09be\u09a8\u09cb \u09b8\u09ae\u09cd\u09ad\u09ac \u09a8\u09be \u09b9\u09b2\u09c7, \u09ac\u09be \u09e8\u09ea \u0998\u09a3\u09cd\u099f\u09be\u09af\u09bc \u09a6\u09c1\u0987\u09ac\u09be\u09b0 \u0995\u09b2 \u0995\u09b0\u09c7\u0993 \u0986\u09aa\u09a8\u09be\u0995\u09c7 \u09a8\u09be \u09aa\u09c7\u09b2\u09c7\u0964 \u09ac\u09be\u09a4\u09bf\u09b2 \u0985\u09b0\u09cd\u09a1\u09be\u09b0\u09c7\u09b0 \u099c\u09a8\u09cd\u09af \u0995\u09cb\u09a8\u09cb \u099f\u09be\u0995\u09be \u09a6\u09bf\u09a4\u09c7 \u09b9\u09ac\u09c7 \u09a8\u09be\u0964<\/li><li>\u09aa\u09be\u09b0\u09cd\u09b8\u09c7\u09b2 \u0995\u09c1\u09b0\u09bf\u09af\u09bc\u09be\u09b0\u09c7 \u09a6\u09c7\u0993\u09af\u09bc\u09be\u09b0 \u0986\u0997 \u09aa\u09b0\u09cd\u09af\u09a8\u09cd\u09a4 \u0986\u09aa\u09a8\u09bf \u09ac\u09bf\u09a8\u09be \u0996\u09b0\u099a\u09c7 \u09ac\u09be\u09a4\u09bf\u09b2 \u0995\u09b0\u09a4\u09c7 \u09aa\u09be\u09b0\u09ac\u09c7\u09a8\u0964<\/li><\/ul><h2>\u09e9. \u09a6\u09be\u09ae \u0993 \u09aa\u09a3\u09cd\u09af<\/h2><ul><li>\u09a6\u09be\u09ae \u09ac\u09be\u0982\u09b2\u09be\u09a6\u09c7\u09b6\u09bf \u099f\u09be\u0995\u09be\u09af\u09bc (\u09f3) \u098f\u09ac\u0982 \u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf \u099a\u09be\u09b0\u09cd\u099c \u099b\u09be\u09a1\u09bc\u09be \u09b8\u09ac \u0996\u09b0\u099a\u09b8\u09b9; \u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf \u099a\u09be\u09b0\u09cd\u099c \u099a\u09c7\u0995\u0986\u0989\u099f\u09c7 \u09a6\u09c7\u0996\u09be\u09a8\u09cb \u09b9\u09af\u09bc\u0964<\/li><li>\u099b\u09be\u09a1\u09bc \u09a6\u09c7\u0996\u09be\u09a8\u09cb \u09b9\u09af\u09bc \u0986\u09b8\u09b2 \u09a8\u09bf\u09af\u09bc\u09ae\u09bf\u09a4 \u09a6\u09be\u09ae\u09c7\u09b0 \u09ac\u09bf\u09aa\u09b0\u09c0\u09a4\u09c7\u0964<\/li><li>\u0993\u09af\u09bc\u09c7\u09ac\u09b8\u09be\u0987\u099f\u09c7 \u0995\u09cb\u09a8\u09cb \u09a6\u09be\u09ae \u09b8\u09cd\u09aa\u09b7\u09cd\u099f\u09a4\u0987 \u09ad\u09c1\u09b2 \u09b9\u09b2\u09c7 \u0995\u09a8\u09ab\u09be\u09b0\u09cd\u09ae\u09c7\u09b0 \u0995\u09b2\u09c7 \u099c\u09be\u09a8\u09bf\u09af\u09bc\u09c7 \u09a6\u09c7\u09ac; \u0986\u09aa\u09a8\u09bf \u09ac\u09be\u09a4\u09bf\u09b2 \u0995\u09b0\u09a4\u09c7 \u09ac\u09be \u09b8\u09a0\u09bf\u0995 \u09a6\u09be\u09ae\u09c7 \u09a8\u09bf\u09a4\u09c7 \u09aa\u09be\u09b0\u09ac\u09c7\u09a8\u0964<\/li><li>\u0986\u09ae\u09b0\u09be \u0986\u09b8\u09b2 \u099b\u09ac\u09bf \u09a6\u09c7\u0996\u09be\u0987\u0964 \u09ac\u09bf\u09ad\u09bf\u09a8\u09cd\u09a8 \u09b8\u09cd\u0995\u09cd\u09b0\u09bf\u09a8\u09c7 \u09b0\u0999 \u09b8\u09be\u09ae\u09be\u09a8\u09cd\u09af \u0986\u09b2\u09be\u09a6\u09be \u09a6\u09c7\u0996\u09be\u09a4\u09c7 \u09aa\u09be\u09b0\u09c7, \u0986\u09b0 \u09b9\u09be\u09a4\u09c7\u09b0 \u0995\u09be\u099c \u09ac\u09be \u09aa\u09cd\u09b0\u09be\u0995\u09c3\u09a4\u09bf\u0995 \u0995\u09be\u09aa\u09a1\u09bc\u09c7 \u09b8\u09be\u09ae\u09be\u09a8\u09cd\u09af \u09aa\u09be\u09b0\u09cd\u09a5\u0995\u09cd\u09af \u09a5\u09be\u0995\u09a4\u09c7 \u09aa\u09be\u09b0\u09c7\u0964<\/li><\/ul><h2>\u09ea. \u09aa\u09c7\u09ae\u09c7\u09a8\u09cd\u099f<\/h2><p>\u09b8\u09ac \u0985\u09b0\u09cd\u09a1\u09be\u09b0 \u0995\u09cd\u09af\u09be\u09b6 \u0985\u09a8 \u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf\u0964 \u0985\u09b0\u09cd\u09a1\u09be\u09b0\u09c7 \u09a6\u09c7\u0996\u09be\u09a8\u09cb \u09ae\u09cb\u099f \u099f\u09be\u0995\u09be \u09b0\u09be\u0987\u09a1\u09be\u09b0\u0995\u09c7 \u09a6\u09bf\u09a8\u0964 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