{"id":157,"date":"2026-10-27T18:24:35","date_gmt":"2026-10-27T12:24:35","guid":{"rendered":"https:\/\/tcsfamilymart.com\/faq\/"},"modified":"2026-10-27T18:24:35","modified_gmt":"2026-10-27T12:24:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/tcsfamilymart.com\/bn\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Quick answers to the questions we hear most.<\/p>\n

\nDo I need to pay before delivery?<\/summary>\n
\n

No. Every order is Cash on Delivery \u2014 you pay the rider when the parcel reaches you.<\/p>\n<\/div>\n<\/details>\n

\nCan I check the product before paying?<\/summary>\n
\n

Yes. Open the parcel in front of the rider. If it is wrong or damaged, return it to the rider and pay nothing.<\/p>\n<\/div>\n<\/details>\n

\nHow much is the delivery charge?<\/summary>\n
\n

Inside \u099a\u09be\u0981\u09a6\u09aa\u09c1\u09b0 district \u09f370, outside \u09f3130. Orders of \u09f32,000 or more are delivered free.<\/p>\n<\/div>\n<\/details>\n

\nHow long does delivery take?<\/summary>\n
\n

Usually \u09e8\u2013\u09eb \u09a6\u09bf\u09a8 from the day we confirm your order. Holidays and bad weather can add a day or two.<\/p>\n<\/div>\n<\/details>\n

\nWhy do you call after I order?<\/summary>\n
\n

To confirm the product, size and address before we pack it. It prevents wrong deliveries and wasted trips for you and us.<\/p>\n<\/div>\n<\/details>\n

\nThe size doesn\u2019t fit. Can I exchange it?<\/summary>\n
\n

Yes, within 3 days of delivery if the item is unused with tags, and the new size is in stock. You pay the delivery charge for size exchanges. See Return & refund<\/a>.<\/p>\n<\/div>\n<\/details>\n

\nAre the products genuine?<\/summary>\n
\n

We sell what we sell in our own shop. The photos and descriptions show the actual product; colours can look slightly different on different screens.<\/p>\n<\/div>\n<\/details>\n

\nCan I cancel my order?<\/summary>\n
\n

Yes, free of charge until the parcel is handed to the courier. Call or WhatsApp us with your order number.<\/p>\n<\/div>\n<\/details>\n

\nHow do I track my order?<\/summary>\n
\n

Use Track order<\/a> with your order number and mobile number.<\/p>\n<\/div>\n<\/details>\n

\nDo I need an account to order?<\/summary>\n
\n

No. You can order as a guest. An account just lets you see your past orders.<\/p>\n<\/div>\n<\/details>\n

\nCan I buy from your physical shop?<\/summary>\n
\n

Yes \u2014 see Visit our shop<\/a> for the address and opening hours.<\/p>\n<\/div>\n<\/details>","protected":false},"excerpt":{"rendered":"

Quick answers to the questions we hear most. Do I need to pay before delivery? No. Every order is Cash on Delivery \u2014 you pay the rider when the parcel reaches you. Can I check the product before paying? Yes. Open the parcel in front of the rider. If it is wrong or damaged, return […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_tcs_bn_title":"\u09aa\u09cd\u09b0\u09b6\u09cd\u09a8\u09cb\u09a4\u09cd\u09a4\u09b0","_tcs_bn_content":"

\u09b8\u09ac\u099a\u09c7\u09af\u09bc\u09c7 \u09ac\u09c7\u09b6\u09bf \u09af\u09c7\u09b8\u09ac \u09aa\u09cd\u09b0\u09b6\u09cd\u09a8 \u0986\u09b8\u09c7, \u09a4\u09be\u09b0 \u09b8\u0982\u0995\u09cd\u09b7\u09bf\u09aa\u09cd\u09a4 \u0989\u09a4\u09cd\u09a4\u09b0\u0964<\/p>

\u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf\u09b0 \u0986\u0997\u09c7 \u0995\u09bf \u099f\u09be\u0995\u09be \u09a6\u09bf\u09a4\u09c7 \u09b9\u09ac\u09c7?<\/summary>

\u09a8\u09be\u0964 \u09b8\u09ac \u0985\u09b0\u09cd\u09a1\u09be\u09b0\u0987 \u0995\u09cd\u09af\u09be\u09b6 \u0985\u09a8 \u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf \u2014 \u09aa\u09be\u09b0\u09cd\u09b8\u09c7\u09b2 \u09b9\u09be\u09a4\u09c7 \u09aa\u09c7\u09af\u09bc\u09c7 \u09b0\u09be\u0987\u09a1\u09be\u09b0\u0995\u09c7 \u099f\u09be\u0995\u09be \u09a6\u09c7\u09ac\u09c7\u09a8\u0964<\/p><\/div><\/details>

\u099f\u09be\u0995\u09be \u09a6\u09c7\u0993\u09af\u09bc\u09be\u09b0 \u0986\u0997\u09c7 \u0995\u09bf \u09aa\u09a3\u09cd\u09af \u09a6\u09c7\u0996\u09c7 \u09a8\u09bf\u09a4\u09c7 \u09aa\u09be\u09b0\u09ac?<\/summary>

\u09b9\u09cd\u09af\u09be\u0981\u0964 \u09b0\u09be\u0987\u09a1\u09be\u09b0\u09c7\u09b0 \u09b8\u09be\u09ae\u09a8\u09c7\u0987 \u09aa\u09be\u09b0\u09cd\u09b8\u09c7\u09b2 \u0996\u09c1\u09b2\u09c7 \u09a6\u09c7\u0996\u09c1\u09a8\u0964 \u09ad\u09c1\u09b2 \u09ac\u09be \u09a8\u09b7\u09cd\u099f \u09b9\u09b2\u09c7 \u09b0\u09be\u0987\u09a1\u09be\u09b0\u0995\u09c7 \u09ab\u09c7\u09b0\u09a4 \u09a6\u09bf\u09a8, \u0995\u09cb\u09a8\u09cb \u099f\u09be\u0995\u09be \u09a6\u09bf\u09a4\u09c7 \u09b9\u09ac\u09c7 \u09a8\u09be\u0964<\/p><\/div><\/details>

\u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf \u099a\u09be\u09b0\u09cd\u099c \u0995\u09a4?<\/summary>

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\u09a1\u09c7\u09b2\u09bf\u09ad\u09be\u09b0\u09bf\u09a4\u09c7 \u0995\u09a4 \u09a6\u09bf\u09a8 \u09b2\u09be\u0997\u09c7?<\/summary>

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\u0985\u09b0\u09cd\u09a1\u09be\u09b0\u09c7\u09b0 \u09aa\u09b0 \u0995\u09b2 \u0995\u09b0\u09c7\u09a8 \u0995\u09c7\u09a8?<\/summary>

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\u09b8\u09be\u0987\u099c \u09ae\u09c7\u09b2\u09c7\u09a8\u09bf, \u09ac\u09a6\u09b2\u09be\u09a8\u09cb \u09af\u09be\u09ac\u09c7?<\/summary>

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\u09aa\u09a3\u09cd\u09af \u0995\u09bf \u0986\u09b8\u09b2?<\/summary>

\u0986\u09ae\u09be\u09a6\u09c7\u09b0 \u09a8\u09bf\u099c\u09c7\u09b0 \u09a6\u09cb\u0995\u09be\u09a8\u09c7 \u09af\u09be \u09ac\u09bf\u0995\u09cd\u09b0\u09bf \u0995\u09b0\u09bf, \u0985\u09a8\u09b2\u09be\u0987\u09a8\u09c7\u0993 \u09a4\u09be-\u0987 \u09ac\u09bf\u0995\u09cd\u09b0\u09bf \u0995\u09b0\u09bf\u0964 \u099b\u09ac\u09bf \u0993 \u09ac\u09bf\u09ac\u09b0\u09a3\u09c7 \u0986\u09b8\u09b2 \u09aa\u09a3\u09cd\u09af\u0987 \u09a6\u09c7\u0996\u09be\u09a8\u09cb \u09b9\u09af\u09bc; \u09ac\u09bf\u09ad\u09bf\u09a8\u09cd\u09a8 \u09b8\u09cd\u0995\u09cd\u09b0\u09bf\u09a8\u09c7 \u09b0\u0999 \u09b8\u09be\u09ae\u09be\u09a8\u09cd\u09af \u0986\u09b2\u09be\u09a6\u09be \u09a6\u09c7\u0996\u09be\u09a4\u09c7 \u09aa\u09be\u09b0\u09c7\u0964<\/p><\/div><\/details>

\u0985\u09b0\u09cd\u09a1\u09be\u09b0 \u09ac\u09be\u09a4\u09bf\u09b2 \u0995\u09b0\u09be \u09af\u09be\u09ac\u09c7?<\/summary>

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\u09b8\u09b0\u09be\u09b8\u09b0\u09bf \u09a6\u09cb\u0995\u09be\u09a8 \u09a5\u09c7\u0995\u09c7 \u0995\u09c7\u09a8\u09be \u09af\u09be\u09ac\u09c7?<\/summary>

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